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• Enterprise Desktop

  • Microsoft licensing FAQ: Watching Windows 8, BYOD and the cloud

    Microsoft licensing rules have always been complex, but IT might not know how they apply to VDI and mobile devices. As Windows 8 and Office 15 approach, see whether you comply.

  • Microsoft Security Compliance Manager enhances desktop security

    Security baselines in the free Microsoft Security Compliance Manager tool can enhance desktop security by standardizing configurations, as well as help with the IT audit process.

  • Group Policy settings FAQ: Why they matter

    Group Policy settings in Microsoft's Active Directory are useful not only for managing user access and applications, but IT admins can also apply them to desktop and server security.

• CIO

  • Ezine Download: Shared Services

    Shared services has become a hot topic due to promises of virtualization, cloud computing and centralized IT. Discover how a shared services strategy can benefit your organization.

  • To gain a competitive advantage with mobile, CIO readiness is all

    Gaining a competitive advantage with mobile is no easy feat for a statewide bank. Getting an early jump made the difference for one CIO.

  • IT Leadership Awards finalists driven by business-value creation

    SearchCIO-Midmarket.com IT Leadership Awards judge Harvey Koeppel discusses his renewed belief that business and IT are aligning.

• Virtual Desktop

  • NVIDIA's virtualized GPU eliminates VDI graphics performance barriers

    VDI isn't known for delivering high-end graphics with great performance, but NVIDIA's virtualized GPU is about to transform virtual desktop graphics.

  • Deconstructing the post-PC era: Cloud-based services won't kill Windows

    The so-called post-PC era we've entered doesn't necessarily negate the need for Windows. Cloud-based services are all the rage, but we'll still need desktop management.

  • Uncovering hidden VDI cost savings: How to boost your VDI ROI

    Dig around and you might just find some VDI cost savings you wouldn't expect. Remote access, server discounts and storage consolidation can help you increase VDI ROI.

• Networking

  • Will the DevOps movement simplify network automation?

    Until now the DevOps movement has been lead by systems administrators, but now network engineers may find it also eases network automation and cloud orchestration.

  • BYOD policy: More than on-boarding and security

    Experts say a BYOD policy will require network managers to reach across IT silos.

  • Combining NetFlow and packet analysis boosts network visibility

    Packet analysis may provide a deeper look into the network, but NetFlow analysis can offer a broader view. To achieve even better network visibility the two work best together.

• VMware

  • Why vCloud Architect will be the next must-have cloud certification

    While there is no official VMware cloud certification yet, IT pros hoping to get ahead should abandon the siloed approach to IT and prepare to lead their organization to the cloud.

  • Promoting green initiatives with VMware software

    Green initiatives aren’t just for data centers. Reducing electricity use and preventing e-waste at home can be as simple as using free VMware software to virtualize desktops.

  • Replacing self-signed SSL certificates to improve ESXi security

    VMware’s default, self-signed SSL certificates ensure data encryption. By importing certificates from trusted, third-parties, however, you can improve ESXi security even further.

• Security

  • Intrusion detection and prevention: IDS/IPS security guide

    This guide is a compilation of SearchSecurity.com's best resources on intrusion detection and prevention. It covers not only the basics of what they are and how they work, but also discusses several other important areas of IDS and IPS security, including IDS/IPS tools, such as Snort, implementation and deployment and wireless intrusion prevention systems (WIPS).

  • Praise, criticism for retiring cybersecurity coordinator Howard Schmidt

    Security experts say some issues haven’t been adequately addressed by the White House security chief.

  • PCI Council urges P2P encryption for mobile payments

    A PCI Council guidance document requires merchants to use a validated PIN entry device or secure card reader to accept payments using mobile devices.

• CRM

  • Chatter growing louder, more call centers see value of social media

    Attendees at the ACCE call center expo say they’re ready to engage customers through social media.

  • Call center agents’ behavior should be focus -- not clunky metrics

    A consultant at the recent ACCE call center expo urged call centers to drop the glut of performance metrics and favor a human approach.

  • Health care reform catalyst for customer service improvements

    Although many don’t immediately think of CRM and health care together, recent U.S. legislative changes to health care standards are causing organizations to think of patients as customers.

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