Q

Wipe a mobile device via the Exchange ActiveSync Web Admin tool

If installing the Exchange ActiveSync Web Administration tool has limited your ability to wipe a mobile device, you may need to upgrade to the latest version.

I have encountered a problem using the Microsoft Exchange Server ActiveSync Web Administration tool on Exchange Server 2003 Enterprise SP2. When trying to wipe a compromised mobile device, I can only block or delete it. How do I fix this?
If you have the proper permissions, this should work when you access the application. I recommend that you check to be sure you've upgraded to the latest version of the Exchange Server ActiveSync Web Adminstration tool. Beyond that, there is no obvious reason why this option is unavailable without troubleshooting in your environment. If you have Microsoft support, contact them if the updated version does not resolve your issue.

Do you have comments on this Ask the Expert Q&A? Let us know.

Ask a mobile devices question in our forum.

This was first published in January 2009

Dig Deeper

PRO+

Content

Find more PRO+ content and other member only offers, here.

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

SearchEnterpriseDesktop

SearchVirtualDesktop

  • Virtual desktop security guide

    To secure virtual desktops, consider antivirus, certificates and network vulnerabilities. Just remember, VDI doesn't always ...

  • Guide to low-cost desktop virtualization

    In this guide, learn to virtualize desktops without spending more than you would when deploying PCs, and what VDI vendors are ...

  • VDI pilot project guide

    A VDI pilot project should start with a VDI project plan. Know what pitfalls to avoid and test product options to achieve a ...

SearchVMware

SearchCIO

SearchSecurity

Close