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• Enterprise Desktop

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• CIO

  • To gain a competitive advantage with mobile, CIO readiness is all

    Gaining a competitive advantage with mobile is no easy feat for a statewide bank. Getting an early jump made the difference for one CIO.

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  • The right tools for a distributed software development team

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• Virtual Desktop

  • NVIDIA's virtualized GPU eliminates VDI graphics performance barriers

    VDI isn't known for delivering high-end graphics with great performance, but NVIDIA's virtualized GPU is about to transform virtual desktop graphics.

  • Deconstructing the post-PC era: Cloud-based services won't kill Windows

    The so-called post-PC era we've entered doesn't necessarily negate the need for Windows. Cloud-based services are all the rage, but we'll still need desktop management.

  • Uncovering hidden VDI cost savings: How to boost your VDI ROI

    Dig around and you might just find some VDI cost savings you wouldn't expect. Remote access, server discounts and storage consolidation can help you increase VDI ROI.

• Networking

  • Overcoming wireless network interference in public venues

    In public venues, unplanned personal hotspots can cause wireless network interference. Wireless expert, Lisa Phifer explains how to overcome this and maintain Wi-Fi coverage.

  • Getting answers on HP OpenFlow and the HP 12500 data center switch

    At Interop 2012 we uncovered the latest on the HP 12500 switch and learned what the HP OpenFlow strategy is really about.

  • Application-aware networking flies under radar at Interop 2012

    At Interop 2012, clear signs emerge that application-aware networking is becoming a reality.

• VMware

  • Promoting green initiatives with VMware software

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  • Using vCloud Director 1.5 in the real world: Ask the expert

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• Security

  • PCI Council urges P2P encryption for mobile payments

    A PCI Council guidance document requires merchants to use a validated PIN entry device or secure card reader to accept payments using mobile devices.

  • Steve Lipner on the Microsoft SDL, critical infrastructure protection

    Microsoft’s senior director of security engineering says core SDL principles should be at the foundation of critical infrastructure system protection.

  • Android security model doing best to enable mobile malware spread

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• CRM

  • Call center agents’ behavior should be focus -- not clunky metrics

    A consultant at the recent ACCE call center expo urged call centers to drop the glut of performance metrics and favor a human approach.

  • Health care reform catalyst for customer service improvements

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  • Mobile CRM apps aim to connect smartphones, contact centers

    Customers won’t start from scratch with new mobile app “bridge” programs that transfer their information to contact centers.

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