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      • Develop your criteria for selecting VDI software

        Learn about the latest options for VDI platforms and get an overview of the vendors and products that IT has to choose from. Also, get more information about the decision-making process when determining if you need VDI, and whether you should choose VDI or Terminal Services.

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      • Adapting to life after Heartbleed

        22 April 2014

        • Royal Bank of Scotland maps transaction supply chain
        • Greenpeace singles out datacentre firms for lack of energy efficiency
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      • Computer Weekly networking case studies

        Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

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      • Contact center technology today requires a new approach

        Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

        This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

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      • Getting control of cloud-based applications

        Employees use cloud services for work whether those services are sanctioned by IT or not. IT's only choices -- aside from blocking every service, which won't make users happy -- are to embrace these services or develop user- and IT-friendly alternatives.

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      • Adopting enterprise mobility management

        The number and types of devices touching the enterprise continue to proliferate, so a mobility assessment is the first step in preparing a comprehensive plan for mobile device management.

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      • Consumerization security and compliance

        Rather than try to secure the plethora of consumer devices accessing their systems, enterprises may have better luck focusing on data and application management. Approaches may include the use of encryption, virtual desktop infrastructure and containers for corporate data and apps. Regulatory compliance and data security are top concerns of enterprise IT administrators, and the bring your own device trend is posing new management challenges. The interaction among consumer devices, conventional desktops and corporate data requires a unified approach to new and existing security tools.

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      • State of the art endpoint management

        Employees use cloud services for work whether they’re sanctioned by IT or not. IT's only choices -- aside from blocking every service, which won’t make users happy -- are to embrace these services or develop user- and IT-friendly alternatives. It’s no longer sufficient for enterprise IT admins to periodically patch desktops. They must know how to properly secure data, monitor a range of devices, and understand the roles of virtual desktop infrastructure and cloud computing in delivering apps and data.

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      • Solving the challenges of BYOD

        As the number of devices per employee proliferates within enterprises, IT has to respond with technology and policies to prevent data breaches, network bottlenecks and other management headaches. Which devices should IT choose to support, and what are the implications for endpoint management and security? How can IT open the gates without losing control of its environment? And how can IT satisfy users demanding ever more mobile apps and support.

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      • Corporate data in the consumer cloud

        Consumerization trends are having a massive effect on enterprise IT. As end users turn to easy-to use, cloud-based services such as Dropbox and Gmail, which are out of IT's control, they are putting pressure on corporate IT to provide more flexible and user-friendly applications while maintaining security. Consumer-focused apps and services can offer productivity benefits; they also pose significant challenges and risks for companies that do not have strong data policies. In this series, we delve into data loss prevention and usage polices that can lead to a solid corporate plan. We also explore some of the most popular consumer cloud applications that have entered the enterprise.

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      • Mobile application delivery: The next frontier

        Just as mobile device management deals with the proliferation of laptops, smartphones and tablets in the enterprise, mobile application management is how IT can make sure that apps and data stay secure across platforms. Let’s look at how to best deliver mobile apps and what tools can help. We take a look at best practices and tools for mobile application delivery.

        Organizations that want to deliver mobile applications to workers across devices can benefit from these best practices and tools for mobile application delivery and management. Instead of monitoring just networks or endpoints, IT must find the most efficient and secure ways to deliver apps to users.

        As enterprise IT attempts to assert uniformity and control over a variety of mobile devices, application delivery and access are primary concerns. The challenge of proper mobile app delivery is an opportunity for new tools as IT shops explore their options.

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  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

  • CIO Decisions

    Enterprise CIO Decisions Ezine offers IT and business strategies and insights on the latest technologies making waves in the modern IT organization.


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  • Tap into enterprise data governance for business value

    Data governance is all about managing data as a business asset and ensuring that data is accurate, consistent, integrated, timely, complete and secure. This report examines the market trends for implementing data governance. Based on data from a recent survey of 317 business intelligence professionals, IT professionals and consultants, this SearchBusinessAnalytics Benchmark Report analyzes the responses and provides trend information on the increasing executive acceptance of the importance of managing data as a corporate asset, the current status and types of data governance initiatives, data quality and data governance benefits.

  • VM management and capacity prediction

    As hypervisor features have become more similar, the next vendor battleground will be over management software. Microsoft and VMware have similar capabilities, and now they'll look to make their products stand out by touting their management tools and complimentary products. Soon, IT pros won't spend time looking at unique features when they compare hypervisors; they will be looking at how an organization can use the hypervisor to improve workflows throughout the data center.


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