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      • Business Continuity Management Systems

        This downloadable extract focuses on the practical elements of business continuity management and considers them from a management system perspective: Where should the emphasis be when it comes to fitting your Business Continuity Management (BCM) arrangements into a management system? The chapter uses six phases of the BCM lifecycle as a focal point and offer top tips for you to consider when developing your Business Continuity Management System (BCMS).

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      • Guide: Maximizing the Value of Cloud for Small-Medium Enterprises

        Cloud computing models are promising significant cost, scalability, and agility benefits, but is there a business case for small business owners to move from traditional IT provisioning to a cloud-based solution? And, if so, how can small business owners adopt the cloud? This guide is designed to help small business owners navigate through cloud services and identify those that will best help them to meet their needs.

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      • Getting control of cloud-based applications

        Employees use cloud services for work whether those services are sanctioned by IT or not. IT's only choices -- aside from blocking every service, which won't make users happy -- are to embrace these services or develop user- and IT-friendly alternatives.

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      • Juggling management and benefits of BYOD in the enterprise

        Employees using tablets and smartphones for work, whether through an official bring your own device strategy or not, provides IT the opportunity to deliver new applications, improve efficiency and even save money -- all while satisfying employee demand for constant access to their iPads, iPhones and other devices. This handbook explores those positive aspects of devices in the enterprise and presents the challenges of managing more endpoints, facing security risks and enforcing usage policies.

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      • Adopting enterprise mobility management

        The number and types of devices touching the enterprise continue to proliferate, so a mobility assessment is the first step in preparing a comprehensive plan for mobile device management.

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      • Consumerization security and compliance

        Rather than try to secure the plethora of consumer devices accessing their systems, enterprises may have better luck focusing on data and application management. Approaches may include the use of encryption, virtual desktop infrastructure and containers for corporate data and apps. Regulatory compliance and data security are top concerns of enterprise IT administrators, and the bring your own device trend is posing new management challenges. The interaction among consumer devices, conventional desktops and corporate data requires a unified approach to new and existing security tools.

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      • State of the art endpoint management

        Employees use cloud services for work whether they’re sanctioned by IT or not. IT's only choices -- aside from blocking every service, which won’t make users happy -- are to embrace these services or develop user- and IT-friendly alternatives. It’s no longer sufficient for enterprise IT admins to periodically patch desktops. They must know how to properly secure data, monitor a range of devices, and understand the roles of virtual desktop infrastructure and cloud computing in delivering apps and data.

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      • Corporate data in the consumer cloud

        Consumerization trends are having a massive effect on enterprise IT. As end users turn to easy-to use, cloud-based services such as Dropbox and Gmail, which are out of IT's control, they are putting pressure on corporate IT to provide more flexible and user-friendly applications while maintaining security. Consumer-focused apps and services can offer productivity benefits; they also pose significant challenges and risks for companies that do not have strong data policies. In this series, we delve into data loss prevention and usage polices that can lead to a solid corporate plan. We also explore some of the most popular consumer cloud applications that have entered the enterprise.

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      • Mobile application delivery: The next frontier

        Just as mobile device management deals with the proliferation of laptops, smartphones and tablets in the enterprise, mobile application management is how IT can make sure that apps and data stay secure across platforms. Let’s look at how to best deliver mobile apps and what tools can help. We take a look at best practices and tools for mobile application delivery.

        Organizations that want to deliver mobile applications to workers across devices can benefit from these best practices and tools for mobile application delivery and management. Instead of monitoring just networks or endpoints, IT must find the most efficient and secure ways to deliver apps to users.

        As enterprise IT attempts to assert uniformity and control over a variety of mobile devices, application delivery and access are primary concerns. The challenge of proper mobile app delivery is an opportunity for new tools as IT shops explore their options.

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      • The next mobility model: COPE challenges BYOD

        As the initial excitement about the bring your own device trend dies down, alternate approaches to mobility are emerging. The corporate-owned, personally enabled (COPE) model aims to give more control without curbing users’ activities on smartphones and tablets. We explain the pros and cons of BYOD and COPE to help readers decide which model is the best fit.

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Featured E-ZINES on searchConsumerization.comView all >>

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

  • CIO Decisions

    Enterprise CIO Decisions Ezine offers IT and business strategies and insights on the latest technologies making waves in the modern IT organization.

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  • Forging the path to tomorrow's CRM

    Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and services -- and they're not shy about letting the social media sphere know when they’re not happy. To keep them coming -- and coming back -- organizations need to ensure that the experiences they’re serving up are nothing less than stellar.

    In our e-book series, The Risks and Rewards of Customer Experience Management, readers will get practical advice and real-world insight into strategies that place the focus of organizations' operations and processes on their customers. The first chapter concentrates on automation in the contact center. It will explore the technologies, such as interactive voice response and virtual agents. And it will examine what organizations need to evaluate when deciding which processes to automate and which areas will always need a human touch. The second installment delves into digital marketing, mobile applications and social media. It's no longer enough to send the same message to all customers; messages now must be personalized -- and soon, based on where customers are at any given moment. The chapter will look at location-based automated marketing and the pros and cons -- including the loss of privacy -- associated with such practices. The final chapter digs deep into the role of analytics in customer experience management plans, scrutinizing data harvesting methods and ways to use big data to augment customer experiences. And the chapter will look at times when knowing all about your customer goes horribly wrong.

  • Market trends tell the future of predictive analytics deployments

    Predictive analytics employs statistical or machine-learning models to discover patterns and relationships in data, thereby enabling the prediction of future behavior or activity. Long used by credit card companies, predictive analytics -- and now self-service predictive analytics -- is making inroads in organizations of all sizes. Based on a survey of more than 3,000 IT and business professionals, this report analyzes their responses to provide information on implementation status, maturity of implementations, value and vendors of predictive analytics tools.

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OTHER FEATURED E-HANDBOOKS