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February 2013/ Volume 2, Issue 2

Enterprise consumerization means users are in charge

A few months ago, TechTarget’s San Francisco office experienced some Internet connectivity problems. The IT managers decided that the problem was Dropbox and promptly blocked access to it at the firewall. (It turns out the problem wasn’t Dropbox-related, but that’s a story for another column.) My team of four is rarely in the same place at the same time, and we rely on Dropbox to do our jobs. We were able to get around the network block with our 3G and 4G cards -- yay, consumerization! -- but it was still a pain. We would have preferred that IT had unblocked Dropbox instead. We shared our concerns with the IT staffers, but they told us they didn’t want us to use the application. Instead, they plan to roll out Box’s product companywide. The IT department’s thinking is, “As long as we support some kind of cloud-based file syncing, the users will use it, and we’ll be back in control.” But our trial of Box did not go well. Even though Dropbox and Box are similar products, we had a long list of issues that Box didn’t accommodate. To ...

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